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Downtown St. Paul finds a way forward as pandemic drags on

By July 14, 2022December 23rd, 2025No Comments
STAR TRIBUNE FILE

In a way, Mickey’s Diner mirrors the rest of downtown St. Paul: recovering, but slowly and in some cases pivoting in a new direction.

By James Walsh and Katie Galioto Star Tribune

STAR TRIBUNE FILE

Mickey’s Diner

COVID-19 accomplished what 80 years of wars, recessions and blizzards couldn’t. It closed Mickey’s Diner.

For the past two years, with the exception of a handful of carryout orders, St. Paul’s iconic all-day dining car has been dark, its future uncertain. Mickey’s President Melissa Mattson said this week she hopes Mickey’s can resume slinging its O’Brien potatoes by the end of summer. At worst, she said, by the end of 2022.

It’s been a rough road, she acknowledged, full of false starts and disappointed customers.

“We got the sign lit,” she said of recent work, which includes replacing the restaurant’s heating and cooling system. “It’s kind of our beacon of hope.”

In a way, Mickey’s mirrors the rest of downtown St. Paul: recovering, but slowly and in some cases pivoting in a new direction. From commercial real estate to restaurants and nightlife, downtown is showing signs of returning — with some changes.

Workers are trickling back to offices that emptied, although some may never return to the workplace full-time. Restaurants that went dark have been reopened or replaced, but many with reduced hours and lowered expectations.

“I will tell you that pre-COVID, I was really, really excited about the momentum that we were experiencing downtown and the opportunities in front of our downtown,” St. Paul Mayor Melvin Carter said in an interview Friday. “Obviously, the pandemic sort of took the ground out from under us on a number of fronts. … But I am hopeful and optimistic about the future of downtown.”

Restaurants returning

While bars and restaurants such as the Liffey, Black Sheep Pizza and Tin Whiskers tap room have closed, a number of drinking and dining spots have returned or attracted new iterations.

Carol March, who owns the Madison restaurant group that opened Justin Sutherland’s new Noyes & Cutler steakhouse near Mears Park, said she’s optimistic for the return of downtown St. Paul. They’ve reopened Eagle Street and Gray Duck Tavern and have plans to reopen the Green Lantern in space below Noyes & Cutler.

“We watch what has been happening, and we’re seeing a lot more activity,” March said. “We wouldn’t have made that decision if we didn’t feel strongly about downtown St. Paul.”

Anna Peterson is general manager of Momento, a new restaurant in the space long occupied by Pazzaluna. Like its Italian predecessor, Momento is owned by the Morrissey family, she said. They remain bullish on downtown and anticipate the impact of hockey crowds come October, she said.

“Are we optimistic? Absolutely,” she said. “I see us only going up from here.”

That said, even downtown’s champions see some changes continuing to transform its future. While downtown St. Paul has long relied on its workers to fuel its commercial and entertainment traffic, COVID took a bite out of that when employers sent those workers home. The occupancy rate for competitive office space in St. Paul was 76.9% in 2021, a decrease from 81.4% in 2020, according to a report from the Greater St. Paul Building Owners and Managers Association (BOMA).

Events — concerts, music festivals, hockey and baseball games — have since returned, restoring some of downtown’s vibrancy, said Joe Spencer, president of the St. Paul Downtown Alliance.

But downtown’s workers are just trickling back, he said, with some offices returning to five-day workweeks while others are following a hybrid home-office model.

Nicolle Goodman, St. Paul’s director of Planning and Economic Development, said employers with fewer workers coming downtown are rethinking how to use their office space. In addition, a number of developers have approached the city about converting buildings with unused office space into housing.

“And that’ll continue to evolve as companies figure out how much space they are going to need,” Goodman said. “Downtown is a wonderful place to live and work and play — so to the degree that any underutilized office space needs to convert to housing, we’ll be partnering with everyone that we can on that.”

Nearly 11,000 people now call downtown home, Spencer said. That’s a 110% increase from 2010. As that number grows, he said, so too will downtown’s vitality.

“But this isn’t going to be an overnight change,” Spencer said. “We’re playing the long game.”

Downtown was quiet Thursday evening during Cathy Naughton’s walk by Pedro Park, but the longtime resident said that’s not unusual. When she moved to the area 17 years ago, seeking a cheaper rent than what she was paying in Minneapolis, downtown was in many ways sleepier because the light rail wasn’t built.

Naughton said she’s noticed the pandemic’s impacts most in the skyways, where she takes her walks in winter.

“We’ve lost a few restaurants,” she said, gesturing to the shuttered Black Sheep Pizza across the street. “But we’ve gained some, too.”

Erik and Joy Berthelsen have found plenty to do since moving to Lowertown in May. They’re regular attendees at Lowertown Sounds, a free weekly concert series in Mears Park, and have invited friends to frequent Saints games and the Farmers Market.

“We like the vibe,” Joy said. “There’s lots to do within walking distance, but it’s still quiet.”

Crime impact

COVID’s impact on cutting the number of workers and visitors downtown also had an effect on crime, officials acknowledge. Downtown’s comeback requires that its workers, visitors and residents feel safe, said Jeremy Ellison, St. Paul’s interim chief of police.

While crime numbers are not up dramatically when looking at trends over several years, Ellison said, “the pandemic was a huge challenge for our entire community, and downtown was not alone. The vacuum of reduced visitors, foot traffic, it really had a huge impact on that feeling of safety downtown.”

Over the past couple of years, the city has been able to put some extra officers downtown, he said. That has allowed police to “really focus on protecting people by doing enforcement of crimes that put safety in jeopardy.”

He added: “We saw the statistics go down when that was happening, and we also got a lot of positive feedback from the community.”

From putting city workers into previously vacant skyway space to partnering with the Downtown Alliance to launch pop-up businesses in once-empty shops, St. Paul officials say they continue exploring ways to increase activity downtown. Even fixing downtown streets is having a positive effect, Carter said.

“One of the things that I know everyone who’s been downtown the last couple years has noticed is all the dust we’re kicking up in rebuilding those streets downtown to make sure that our infrastructure matches our big vision for downtown,” he said, referencing ambitious, yet-to-be-funded proposals, such as a river balcony and Ramsey County’s RiversEdge development, which would connect downtown with the Mississippi River.

“It does feel like we’re in a space now where we have more momentum to build on,” Carter added.

Like Carter, Mattson is optimistic. Optimistic that Mickey’s and its loyal customers will overcome COVID and contractor delays to soon reunite over burgers and omelets. The diner’s social media page is filled with messages of encouragement and questions about when they will reopen.

A GoFundMe page raised more than $72,000. The goal was $50,000. Renovations should be done soon, she said.

“We’re getting so much love,” she said.

Richard Dobransky

President & CEO

Richard joined Morrissey Hospitality as President in 2018 and accepted the role of CEO in 2023. Under Richard’s leadership, the organization implemented best-in-class solutions to support its hotel, restaurant, and events venue portfolio. He spearheaded efforts to upgrade all internal systems, embrace automated workflows and data analysis, and streamline every aspect of the organization for real-time, accurate reporting and accountability.

Focusing next on the employee experience, Richard oversaw a restructuring of employee compensation to ensure that every Morrissey employee earns more than a living wage. With his team, he improved employee benefits packages and ushered in numerous new initiatives to reflect the needs of employees and promote better work-life balance.

Under Richard’s leadership, the Morrissey portfolio has grown from 5 to 18 owned and managed properties. He oversees a team of over 100 managers and 1,000+ employees, leads efforts to provide authentic hospitality experiences at every location, and is an active coach and mentor to many.

Well respected and highly regarded throughout his career, Richard enjoys annual recognition in the Minnesota Top 100 and Top 500 Business Leaders list, and was named among Minneapolis/St. Paul Business Journal’s 2026 Most Admired CEOs. He serves on the Board of Directors for Visit Saint Paul and The Downtown Saint Paul Alliance.

Richard intrinsically understands the communities he serves, helping to create hospitality concepts that serve as long-lasting, meaningful gathering spaces. He aims each day to make, do, and be better for Morrissey customers, employees, clients, partners, vendors, and community members alike.

Elizabeth Morrissey

Senior Vice President

As Senior Vice President and Chief Growth Officer at Morrissey Hospitality, Elizabeth leads the company’s growth strategy with a focus on business development, strategic partnerships, and brand expansion. With nearly a decade of internal leadership experience and deep roots in hospitality, she drives new revenue opportunities, cultivates client relationships, and strengthens the company’s presence in new and existing markets.

Elizabeth began her career at The Saint Paul Hotel before taking on leadership roles at the Waldorf Astoria New York, Johnson Brothers Liquor Company, and Moet Hennessy. She returned to Morrissey Hospitality to help shape the company’s next chapter, progressing quickly from operations into business development. Her background spans hospitality operations, marketing, human resources, and sales strategy — making her uniquely positioned to scale the organization’s impact while preserving our guest-first, people-focused culture.

Elizabeth’s leadership is grounded in purposeful growth: building high-performing teams, elevating client brands, and delivering exceptional service across every property in the Morrissey Hospitality brand portfolio.

Paula Soderberg

Vice President of Human Resources

Paula is a results-driven professional with comprehensive and extensive human resources experience. She is well-versed in labor relations, employee relations, retention, training and development, HRIS, compensation and benefit management, domestic and international recruiting, job description development, HR audits, unemployment hearings, worker’s compensation claim management, and risk and safety management. She is also well versed in Def Leppard — so don’t mention the band unless you want her to talk your ear off.

Paula’s experience helps her foster an optimal working environment through development and deployment of new strategies in recruiting, onboarding, training, job description and standards, benefit administration, and employee development. She is a versatile and motivated leader, with proven communication and organizational skills. She is practical, articulate, and creative with a demonstrated ability to solve difficult issues.

Paula started in hospitality while a teenager at her family’s restaurant in Stillwater, MN. She continued to work FOH positions while in college pursuing her HR degree (don’t ever let her work BOH. She can’t cook…at all.) She understands operations, allowing her to support management and coach employees effectively. She also has held many HR management roles within healthcare, insurance, telecommunications, and government, but hospitality is her home.

Keith Reardon

Vice President

Keith is a hospitality management professional with 30+ years of experience leading food & beverage operations for hotels, restaurants, golf courses, and sports & entertainment facilities. His peers describe him as a high-capacity, intuitive, creative, thoughtful, and disciplined leader. With years of industry knowledge and experience in multifaceted hospitality environments, he routinely demonstrates strength in strategically building high-performance teams, resulting in stable revenues and profits.

Before joining Morrissey Hospitality, Keith held positions with Ritz Carlton Hotels in Palm Springs, before moving on to Centerplate, where he operated the Colorado Convention Center and opened Seattle’s T-Mobile Park. Keith’s passion is restaurant and kitchen design and construction. He recently completed the design and construction of all the hospitality components at Morrissey’s newest location, Tattersall Distillery in River Falls, Wisconsin. Keith is active in the Twin Cities community, serving as Treasurer on the Executive Committee for the Hospitality Minnesota’s Educational Foundations Board, and as an advisor to Visit Saint Paul.

Johnessa Hardyman

Vice President of Finance

Johnessa has always had a passion for finance and accounting. She started her career in community banking and completed her bachelor’s degree in accounting before finding a passion for hospitality in 2012 at The Saint Paul Hotel. Johnessa spent two years working onsite at The Saint Paul Hotel before transitioning to the Morrissey Hospitality Shared Services Office.

Johnessa Hardyman brings over a decade of expertise in hospitality finance to her role as Vice President of Finance at Morrissey Hospitality. Since joining the company in 2012, she has held key leadership positions, including Senior Accountant, Controller, and Director of Financial Planning and Analysis. Johnessa’s extensive experience spans budgeting and forecasting, cash management, internal and external audits, system transitions, and acquisitions.

With a Master of Science in Accountancy from Saint Mary’s University, Johnessa excels at leveraging financial data to drive informed decision-making. She leads the accounting team with a focus on accuracy, efficiency, and strategic planning, ensuring that financial insights translate into actionable business strategies. Passionate about financial forecasting, she thrives on analyzing how businesses actualize their projections and the impact on cash flow. Her deep understanding of both finance and hospitality makes her an invaluable asset to the organization and its clients.

Amy Houston

Vice President of Marketing & Communications

A Professional Certified Marketer (PCM) with a deep passion for hospitality, Amy blends creativity with strategic vision to build meaningful connections between brands and guests. Her expertise in brand development, campaign execution, and revenue-focused marketing continues to shape Morrissey Hospitality’s growth and industry leadership. Known for her empathetic leadership style, she fosters collaboration and inspires those around her to think bigger and work together to bring bold ideas to life.

Amy Houston brings over 20 years of experience in marketing, hospitality, and sales. Since joining Morrissey in 2020, she has led strategy for 18 independent brands, driving measurable success through data-driven campaigns and innovative storytelling. Under her leadership, the company has transformed its marketing operations, bringing services in-house and streamlining digital platforms to create a more cohesive, results-driven approach.

Callie Kiepke

Vice President of Operations

Callie Kiepke is Vice President of Operations for Morrissey Hospitality, bringing more than a decade of leadership experience across event venues, restaurants, and golf course operations. Known for building strong teams and implementing effective, scalable processes, she plays a key role in driving consistent performance across the organization.

Callie began her hospitality career at 18 and earned a degree in Hospitality Management from the University of Wisconsin–Stout. After nearly ten years with TPC Twin Cities, she joined Morrissey Hospitality at Bunker Hills Event Center, where she advanced from Catering Sales Manager to Director of Catering and later General Manager. Under her leadership, Bunker Hills became one of the company’s top-performing properties.

In addition to her work at Bunker Hills and Kendall’s Tavern & Chophouse, Callie has supported operations at Stockyards Tavern & Chophouse, played a key role in the opening of Dawn Manor, and is instrumental in strengthening private dining operations. As Vice President of Operations, she leads menu development, systems strategy, and process standardization, with a focus on continuous improvement and exceptional guest experiences.

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