top-down photo of restaurant table with food and drinks
FAQs

Questions? We have answers.

What does hospitality management mean?

Hospitality management is the overseeing of the day-to-day operations of hotels, resorts, event venues, golf courses, convention centers, restaurants, and other independent hospitality businesses.

Morrissey Hospitality has more than 30 years of experience helping independent hospitality organizations, offering a full suite of hospitality services for our owner clients.

Who directly handles the employees and the liability that goes with this?

Morrissey Hospitality directly handles the employees and liability on behalf of our owner clients. We handle the entire employee life cycle from recruitment to separation.

What is your fee?

We craft our fee based on the customized services provided to each of our unique and independent clients, and whether their needs fit into short-term consulting services or operations management.

What types of businesses do you work with?

Morrissey Hospitality works with unique, independent hospitality operations in hotels, resorts, event venues, convention centers, golf courses, seasonal operations, and restaurants.

Do you just manage operations?

While our core business is in managing day-to-day operations for independent hospitality businesses, we offer a full suite of support services for our owner clients, including marketing, procurement, human resources, I.T., culinary and beverage programming, and finance and accounting.

We can also offer these support services à la carte under a consulting agreement, but we work carefully with each owner client to address their need to succeed.

What support services do you offer?

We offer a full suite of support services for our owner clients, including marketing, procurement, human resources, I.T., culinary and beverage programming, and finance and accounting.

Can you help with due diligence to secure funding for my independent venue, restaurant, or hotel?

Yes, we can work with you to provide expert analysis materials or value engineering services as part of your initial working group alongside architects or general contractors.

Do you work with existing hospitality businesses or only new businesses?

We work with both existing and new hospitality businesses, whether a hotel, resort, event venue, restaurant, golf course, or other independent hospitality organizations.

What is the difference between short-term consulting and long-term partnership? How do I know what we need?

Short-term consulting focuses on targeted, project-based support — ideal when you need expert guidance to solve specific challenges or strengthen a particular area of your business. A long-term partnership, on the other hand, provides full operational management and ongoing strategic support across all areas of your hospitality business.

What markets does Morrissey Hospitality serve?

We proudly serve independent hospitality businesses, with partnerships in Minnesota, Wisconsin, and beyond. Our team works both onsite and remotely, supporting our clients wherever they are located. 

Outside of this target market? Let’s talk!

The Midwest is where our focus is currently, but that does not mean we cannot travel farther for quality partners.

Schedule a free 30-minute call with us today!
How do you help improve profitability for independent hospitality businesses?

Our consulting and management teams focus on driving sustainable, long-term profitability. We analyze operations, staffing, menus, marketing efforts, and guest satisfaction data to identify opportunities for greater efficiency and revenue growth. We work closely with each owner to determine expectations and needs to ensure all stakeholders’ goals are aligned in defining profitability.

Can Morrissey Hospitality help turn around an underperforming hospitality business?

While every business case is different, the short answer is yes. Many of our partnerships begin with stabilization or turnaround support. Our experts assess financial performance, staffing, marketing, and guest experience, then craft a custom plan to implement strategies to restore profitability and rebuild brand reputation, if necessary.

How does your team approach new concept development?

Our team collaborates with owners, architects, builders, municipalities and other experts necessary to bring new concepts to life. From feasibility studies and market analysis to menu development and operational planning, we help ensure every new project is built on a foundation of long-term, sustainable success.

Do you offer marketing and brand strategy services?

Yes! Our in-house marketing and brand strategy experts develop creative campaigns, digital strategies, and community engagement initiatives designed to strengthen your brand and grow your business. These integrated and strategic plans are built on a strong brand foundation that includes a clear purpose and metrics.

What makes Morrissey Hospitality different from other hospitality management companies?

We specialize in independent hospitality businesses, not franchises or regional or national chains. Our approach is hands-on, personalized, and rooted in partnership. For more than three decades, we’ve helped owners maintain their independence while gaining the stability and expertise of a full-service hospitality management company.

Morrissey Hospitality clients and partners benefit from:

  • 24/7/365 Support: Our management and operations team provide around-the-clock support to ensure your business runs smoothly every day of the year. From late-night emergencies to weekend needs, we’re here to help.
  • Reputable and Reliable Customer Service: Deliver an exceptional guest experience every time with responsive, professional support. Our team implements consistent service standards, swift issue resolution, and a reputation for authentic hospitality.
  • Accurate, Timely Financials: Gain confidence in every decision with transparent reporting, detailed financial statements, and real-time performance insights — delivered on schedule and backed by decades of hospitality expertise.
  • Group Purchasing Power: Reduce costs without compromising quality. Our portfolio partners leverage Morrissey Hospitality’s strong vendor relationships and collective buying power to save on everything from food and beverage to technology and supplies.
  • Technology Training and Support: Stay ahead of industry trends with the latest hospitality technology and ongoing training. We help your team adopt, optimize, and manage tools that improve efficiency, communication, and guest satisfaction.
  • Recruitment Resources: Find and keep the right people with our comprehensive recruitment network, HR expertise, and hands-on support throughout the hiring process. Because great hospitality starts with great teams.
  • Compliance Assistance: Protect your business and your people with proactive compliance support. We help ensure your operations meet current labor laws, licensing requirements, and safety standards with accuracy and ease.
  • Concept Development & Brand Refinement: Strengthen your brand identity and stand out in a crowded, competitive market. From menu development to visual branding, we help refine your concept to stay relevant, distinctive, and true to your vision.

 

Can you help recruit and train staff for my restaurant or venue?

Absolutely. In a short-term consulting role, our Human Resources and Operations experts can help with recruitment and onboarding strategy as well as handbook and policies.

As your long-term operator, we are directly responsible from recruitment until separation during the employee lifecycle for each employee. This provides our owner clients reprieve from day-to-day human resources and employee relations, but also liability shields. We focus on building strong hospitality teams that embody your brand’s values and deliver consistent guest experiences.

What does the onboarding process look like for new clients?

Every project and partnership begins with a discovery phase to understand your goals, operations, and challenges. From there, we develop a tailored plan — whether that’s a short-term consulting engagement or a long-term management partnership — and provide a clear roadmap to implementation and successful outcomes.

How involved will my ownership team be in day-to-day operations?

With our expert team in place — from operators to all support services — your ownership team no longer needs to be involved in the day-to-day operations, and can focus on other priorities for the overall health of the business. If there are existing team members, we are careful on establishing a strategic transition plan with the ownership team.

Do you manage restaurants within hotels and event centers?

Yes! Many of our hospitality management partnerships involve multi-outlet operations, including restaurants, bars, cafes, concessions, and catering within hotels, golf courses, entertainment venues, and event centers. Our integrated approach ensures cohesive service and profitability across every department.

What types of consulting projects do you take on?

Our consulting engagements range from operational audit and menu engineering to brand repositioning and financial analysis. Whether you need target support for a specific challenge or a comprehensive business review, our team can tailor a solution to fit your needs.

How soon can I start working with Morrissey Hospitality?

Once we’ve completed an initial consultation and proposal review for hospitality management services, our team can begin work within weeks. For urgent projects or seasonal operations, we can expedite onboarding to meet your timeline.

Do you work with nonprofit organizations or municipally owned hospitality entities?

Yes. We have experience managing and consulting for municipally owned event centers and nonprofit venues. We understand public accountability and transparency requirements and tailor our approach accordingly. 

Can you help with vendor relationships and purchasing?

Yes! Our Procurement and Culinary teams leverage strong relationships with regional and national suppliers to secure competitive pricing, ensure quality, and save our clients time and money.

How can I schedule a consultation with Morrissey Hospitality?

You can contact our team directly through our online form or call our St. Paul office. We offer a free 30-minute consultation to discuss your goals and identify the best path forward.

Let's Talk Hospitality

Let’s talk about what’s next for your hospitality business. Schedule a quick consultation to talk to our team.

Morrissey wax seal

Richard Dobransky

President & CEO

Richard joined Morrissey Hospitality as President in 2018 and accepted the role of CEO in 2023. Under Richard’s leadership, the organization implemented best-in-class solutions to support its hotel, restaurant, and events venue portfolio. He spearheaded efforts to upgrade all internal systems, embrace automated workflows and data analysis, and streamline every aspect of the organization for real-time, accurate reporting and accountability.

Focusing next on the employee experience, Richard oversaw a restructuring of employee compensation to ensure that every Morrissey employee earns more than a living wage. With his team, he improved employee benefits packages and ushered in numerous new initiatives to reflect the needs of employees and promote better work-life balance.

Under Richard’s leadership, the Morrissey portfolio has grown from 5 to 18 owned and managed properties. He oversees a team of over 100 managers and 1,000+ employees, leads efforts to provide authentic hospitality experiences at every location, and is an active coach and mentor to many.

Well respected and highly regarded throughout his career, Richard enjoys annual recognition in the Minnesota Top 100 and Top 500 Business Leaders list, and was named among Minneapolis/St. Paul Business Journal’s 2026 Most Admired CEOs. He serves on the Board of Directors for Visit Saint Paul and The Downtown Saint Paul Alliance.

Richard intrinsically understands the communities he serves, helping to create hospitality concepts that serve as long-lasting, meaningful gathering spaces. He aims each day to make, do, and be better for Morrissey customers, employees, clients, partners, vendors, and community members alike.

Elizabeth Morrissey

Senior Vice President

As Senior Vice President and Chief Growth Officer at Morrissey Hospitality, Elizabeth leads the company’s growth strategy with a focus on business development, strategic partnerships, and brand expansion. With nearly a decade of internal leadership experience and deep roots in hospitality, she drives new revenue opportunities, cultivates client relationships, and strengthens the company’s presence in new and existing markets.

Elizabeth began her career at The Saint Paul Hotel before taking on leadership roles at the Waldorf Astoria New York, Johnson Brothers Liquor Company, and Moet Hennessy. She returned to Morrissey Hospitality to help shape the company’s next chapter, progressing quickly from operations into business development. Her background spans hospitality operations, marketing, human resources, and sales strategy — making her uniquely positioned to scale the organization’s impact while preserving our guest-first, people-focused culture.

Elizabeth’s leadership is grounded in purposeful growth: building high-performing teams, elevating client brands, and delivering exceptional service across every property in the Morrissey Hospitality brand portfolio.

Paula Soderberg

Vice President of Human Resources

Paula is a results-driven professional with comprehensive and extensive human resources experience. She is well-versed in labor relations, employee relations, retention, training and development, HRIS, compensation and benefit management, domestic and international recruiting, job description development, HR audits, unemployment hearings, worker’s compensation claim management, and risk and safety management. She is also well versed in Def Leppard — so don’t mention the band unless you want her to talk your ear off.

Paula’s experience helps her foster an optimal working environment through development and deployment of new strategies in recruiting, onboarding, training, job description and standards, benefit administration, and employee development. She is a versatile and motivated leader, with proven communication and organizational skills. She is practical, articulate, and creative with a demonstrated ability to solve difficult issues.

Paula started in hospitality while a teenager at her family’s restaurant in Stillwater, MN. She continued to work FOH positions while in college pursuing her HR degree (don’t ever let her work BOH. She can’t cook…at all.) She understands operations, allowing her to support management and coach employees effectively. She also has held many HR management roles within healthcare, insurance, telecommunications, and government, but hospitality is her home.

Keith Reardon

Vice President

Keith is a hospitality management professional with 30+ years of experience leading food & beverage operations for hotels, restaurants, golf courses, and sports & entertainment facilities. His peers describe him as a high-capacity, intuitive, creative, thoughtful, and disciplined leader. With years of industry knowledge and experience in multifaceted hospitality environments, he routinely demonstrates strength in strategically building high-performance teams, resulting in stable revenues and profits.

Before joining Morrissey Hospitality, Keith held positions with Ritz Carlton Hotels in Palm Springs, before moving on to Centerplate, where he operated the Colorado Convention Center and opened Seattle’s T-Mobile Park. Keith’s passion is restaurant and kitchen design and construction. He recently completed the design and construction of all the hospitality components at Morrissey’s newest location, Tattersall Distillery in River Falls, Wisconsin. Keith is active in the Twin Cities community, serving as Treasurer on the Executive Committee for the Hospitality Minnesota’s Educational Foundations Board, and as an advisor to Visit Saint Paul.

Johnessa Hardyman

Vice President of Finance

Johnessa has always had a passion for finance and accounting. She started her career in community banking and completed her bachelor’s degree in accounting before finding a passion for hospitality in 2012 at The Saint Paul Hotel. Johnessa spent two years working onsite at The Saint Paul Hotel before transitioning to the Morrissey Hospitality Shared Services Office.

Johnessa Hardyman brings over a decade of expertise in hospitality finance to her role as Vice President of Finance at Morrissey Hospitality. Since joining the company in 2012, she has held key leadership positions, including Senior Accountant, Controller, and Director of Financial Planning and Analysis. Johnessa’s extensive experience spans budgeting and forecasting, cash management, internal and external audits, system transitions, and acquisitions.

With a Master of Science in Accountancy from Saint Mary’s University, Johnessa excels at leveraging financial data to drive informed decision-making. She leads the accounting team with a focus on accuracy, efficiency, and strategic planning, ensuring that financial insights translate into actionable business strategies. Passionate about financial forecasting, she thrives on analyzing how businesses actualize their projections and the impact on cash flow. Her deep understanding of both finance and hospitality makes her an invaluable asset to the organization and its clients.

Amy Houston

Vice President of Marketing & Communications

A Professional Certified Marketer (PCM) with a deep passion for hospitality, Amy blends creativity with strategic vision to build meaningful connections between brands and guests. Her expertise in brand development, campaign execution, and revenue-focused marketing continues to shape Morrissey Hospitality’s growth and industry leadership. Known for her empathetic leadership style, she fosters collaboration and inspires those around her to think bigger and work together to bring bold ideas to life.

Amy Houston brings over 20 years of experience in marketing, hospitality, and sales. Since joining Morrissey in 2020, she has led strategy for 18 independent brands, driving measurable success through data-driven campaigns and innovative storytelling. Under her leadership, the company has transformed its marketing operations, bringing services in-house and streamlining digital platforms to create a more cohesive, results-driven approach.

Callie Kiepke

Vice President of Operations

Callie Kiepke is Vice President of Operations for Morrissey Hospitality, bringing more than a decade of leadership experience across event venues, restaurants, and golf course operations. Known for building strong teams and implementing effective, scalable processes, she plays a key role in driving consistent performance across the organization.

Callie began her hospitality career at 18 and earned a degree in Hospitality Management from the University of Wisconsin–Stout. After nearly ten years with TPC Twin Cities, she joined Morrissey Hospitality at Bunker Hills Event Center, where she advanced from Catering Sales Manager to Director of Catering and later General Manager. Under her leadership, Bunker Hills became one of the company’s top-performing properties.

In addition to her work at Bunker Hills and Kendall’s Tavern & Chophouse, Callie has supported operations at Stockyards Tavern & Chophouse, played a key role in the opening of Dawn Manor, and is instrumental in strengthening private dining operations. As Vice President of Operations, she leads menu development, systems strategy, and process standardization, with a focus on continuous improvement and exceptional guest experiences.

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